Whether it’s legitimate, friendly fraud, or a mistaken customer - chargebacks are an inevitable part of ecommerce. Join host, Pablo Torres, and his guest, CCO at DisputeHelp, Vinay Shiriwastaw, for an in-depth guide to chargebacks. Learn about where they originated from, what kind of abuses are rampant in the system now, receive an intro to the tools at your disposal, and get answers to the common misconceptions about how chargebacks affect your business.
This is part one of a two-part guest appearance. Vinay will return in our next episode to discuss the specific tools that merchants can use to protect their chargeback ratios, as well as a look forward into the future.
Transcript
Pablo Torres: Welcome back to your podcast, True Fraud. We're here with Vinay Shiriwastaw from Dispute Help, and we're very happy to have you here.
Vinay Shiriwastaw: Yeah.
Pablo Torres: Thank you so much for coming out. Today, we're going to talk about kind of like the bigger umbrella of chargebacks, the new products that are coming up in the market, how they're affecting the the environment, the payment environment, and how how we can leverage it. Yeah. Why don't we start with, you know, kind of like a basic question, what are chargebacks? Where do they come from?
What's their origin? How do they affect the the the, payment environment?
Vinay Shiriwastaw: Yeah. I mean, if you think about, a chargeback, really, it's a it's a mechanism that was built and designed to protect the consumer, somebody buying a good or service. And it hearkens back to, really when the establishment of the credit card industry came about. And that happened in the in the 1960s where, you know, Bank of Amer...