Help with your order
Questions about a purchase made through a Reach merchant?
Reach acts as merchant of record for transactions processed through our platform.
Get in touch by emailing support@withreach.com for questions about an order, refund, or charge.
Frequently asked questions
If you do not recognize a charge and suspect it’s fraudulent, we can help investigate and resolve the issue. Please submit an online request by emailing support@withreach.com. You can also call or text our customer support line at 1-855-220-6638.
As the international seller on the transaction, Reach will be shown as the merchant on your bank statement.
If you do not recognize a charge and suspect it’s fraudulent, we can help investigate and resolve the issue.
Email support@withreach.com or call or text our customer support line at 1-855-220-6638.