In the second part of our chat with Vinay Shiriwastaw from DisputeHelp, we get the full lowdown on all the tools available to ecommerce brands for disputing chargebacks, including how to get the most out of the options available. Host, Pablo Torres, along with his guest, also dive into the upcoming Visa Acquirer Monitoring Program (VAMP) and how those changes may affect your business in 2025.
Looking for more background on chargebacks and how to protect your business? Listen to the first part of our chat with Vinay here https://www.withreach.com/network/video/true-fraud-ep9-everything-you-need-to-know-about-chargebacks-with-vinay-shiriwastaw
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Transcript
Pablo Torres: Welcome to True Fraud. This is your host, Pablo Torres. We are here again with our friend, Vinay Shiriwastaw from Dispute Help. This is, you know, that kind of that second part episode. So Reach is partnering with Dispute Help.
And as we're talking about the, you know, the cost of the representment and the cost of just, you know, having somebody assigned to filing evidence for disputes and so on, what is Dispute's Dispute Help's role in in all of this? You know, what kind of products do you guys offer?
Vinay Shiriwastaw: You know, it's a great question. So as technology has changed, we've talked about very static representment. A process that is that is been around for a long time and hasn't seen much modernization during the time it's been around. That being said, there are new tools that have been brought forward. These tools have been brought forward by 2 primary organizations, as we mentioned.
Verifi, which is now owned by Visa, and Ethoca, which is owned now by Mastercard. It is po...