Reach | Terms of Service

YOU ARE SHOPPING ON merchant’s WEBSITE, AND THE PRODUCTS DISPLAYED ON THIS WEBSITE ARE THOSE OF merchant. HOWEVER, PLEASE BE AWARE THAT merchant HAS PARTNERED WITH A TRUSTED THIRD PARTY GLOBAL E-COMMERCE SERVICE PROVIDER, CALGARY FOREIGN EXCHANGE LTD., OR DEPENDING UPON YOUR LOCATION, ITS AFFILIATE, CALFOREX LIMITED, CALFOREX AUSTRALIA PTY LTD, REACH LLC, (IN EITHER CASE, DOING BUSINESS AS “REACH”), TO FACILITATE AND PROCESS INTERNATIONAL ORDERS AS MERCHANT OF RECORD. AS A RESULT, ANY PURCHASES MADE BY YOU TO OR USING A SHIPPING ADDRESS OUTSIDE OF THE UNITED STATES WILL BE MADE USING THE REACH PAYMENT PROCESSING SYSTEM.

ANY PAYMENTS FOR PURCHASES MADE BY YOU FROM merchant ON merchant’s WEBSITE ARE SUBJECT TO THESE TERMS OF SERVICE, THE REACH/GOINTERPAY PRIVACY POLICYAND ANY RELEVANT TERMS IMPOSED BY merchant. BY PLACING AN ORDER WITH REACH/GOINTERPAY, YOU AGREE TO BE BOUND BY SAME. PLEASE READ ALL OF THE TERMS AND PRIVACY POLICY BEFORE YOU INDICATE ACCEPTANCE. IF YOU DO NOT ACCEPT THEM, merchant AND REACH WILL NOT BE ABLE TO COMPLETE YOUR PURCHASE.

  1. Transaction Terms. merchant makes the Reach system available to facilitate the sale and delivery of products to consumers, at a price and in a currency selected by the consumer. The Reach system permits the processing of orders to international addresses (outside merchant’s home country) via the transfer of products to Reach for processing.

    By placing an order through merchant, you acknowledge and agree that:

    (a) your transaction will be with Reach, not merchant, and will be processed by Reach using the Reach system;

    (b) upon successful verification and authentication by Reach of payment information provided by you, Reach will conclude the transaction at a price equal to the amounts presented to and agreed-upon by you;

    (c) Reach shall be entitled to verify and authenticate your payment information, and if it is unable to verify this information, merchant representatives may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order;

    (d) Reach makes no commitment to process the payment for your order until Reach has accepted your order, and reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion;

    (e) If you are under the age of 18, approval of your parent or guardian is required to transact with Reach; and

    (f) In some jurisdictions, Reachprovides certain payment processing services through its affiliates or third party service providers under contract to it.

    (g) The Reach service is governed by our Privacy Policy and your consent to use your Personal Information for the purposes of completing a payment and fulfilling the product/service you purchase. Acceptance of our Privacy Policy is required to provide you with service.

  2. Title to Goods. Due to Reach’s processing methods, all products ordered/purchased by you from merchant are temporarily acquired by Reach pursuant to a payment agreement withmerchant. After Reach processes payment for the order, your order will transfer from Reach to you.

  3. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be accompanied by a reference to “Reach” and “merchant”. In the event of the receipt of any parcel from merchant containing only part of your order, Reach will only bill you for the products actually contained and shipped in such parcel, plus relevant shipping, duty, taxes, VAT and fees. You will only be billed for products you receive.

  4. Brokers. You hereby authorize a licensed customs broker chosen by merchant to act as your agent and transact business with foreign customs and revenue authorities to arrange for clearance of your order, and account for duties and taxes on your behalf, in the interests of completing your order. You hereby grant a proxy or power of attorney (‘POA’) to any carrier or broker designated by merchant to facilitate the clearance of the shipment. This POA authorizes the assigned customs broker or agent to act on your behalf. You agree to act as Importer of Record, and acknowledge the requirement for the POA as a reasonable condition of the service provided by Reach and its designated carrier, broker or agent.

  5. Chargebacks, Fraud Prevention and Void Transactions. For your protection, the payment processing systems of merchant and Reach may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and business risk policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/”bill to”address. If there is a systemic error which results in the processing oracceptance of a transaction for which authorization has been declined, that transaction shall be void. If you wish to be exempt from

  6. Customs, Duties, Taxes and Collection Fees. You are responsible for payment of any import taxes, sales tax, value added tax, and customs duties that may be levied by any government authority, and any disbursement fees, advancement fees or similar fees that may be imposed by the shipper, broker, the customs authority of the destination country or other party, including any additional penalties or fees imposed by applicable tax or customs authorities (collectively, “Duties, Taxes and Fees”). The estimated Duties, Taxes and Fees (“Estimate”) may be more or less than the final actual amount of Duties, Taxes and Fees due and payable.

    For shipments destined to EU-member countries specifically, services will be provided to you only after you have (a) paid for the Duties, Taxes and Fees at the time of checkout/purchase and (b) explicitly agreed to become Importer of Record, which you hereby explicitly agree to. Applicable customs clearance shall be made in your name and on your behalf as ultimate Importer of Record. As the Importer of Record, you agree to be ultimately responsible for importing the purchased products into the destination EU-member state.

  7. Delivered Duties Paid Destinations (Paid at Checkout). If the Reach system permits prepayment, and you choose to prepay the Duties, Taxes and Fees, you agree and acknowledge that (a) the actual Duties, Taxes and Fees payable on your order may be more or less than the Estimate and (b) you will not be asked to pay more money nor will you receive any refund in the case that the actual Duties, Taxes and Fees differ from the Estimate.

  8. Delivered Duties Unpaid Destinations (Paid upon Delivery). If the Reach system permits shipment to a destination where merchant offers the option to pay Duties, Taxes and Fees upon delivery, you acknowledge that (i) you may not reject or refuse to accept your order, (ii) you may not initiate a chargeback with respect to your order merely because of the amount of applicable Duties, Taxes and Fees, and (c) Reach shall have the right to charge and you agree to pay all applicable Duties, Taxes and Fees as a condition of delivery of your order.

  9. Merchant Responsibilities. Questions about your order may be directed to Reach for initial intake and processing, and will be referred to merchant by Reach as necessary.

  10. Returns. Your order is subject to the Reach’s returns policy. If authorized in accordance with such policy, you will be reimbursed for the original sales prices of returned products within the applicable return policy period.

  11. DISCLAIMER OF WARRANTIES. REACH PROVIDES THE REACH SYSTEM ON AN “AS IS” AND “AS AVAILABLE” BASIS. REACH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS OR OPERATION OF THE REACH SYSTEM OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE SYSTEM. YOU EXPRESSLY AGREE THAT YOUR USE OF THE REACH SYSTEM IS AT YOUR SOLE RISK. REACH DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED AT merchant’s SITE.

  12. INTELLECTUAL PROPERTY. You acknowledge that all content included in the merchant checkout and the Reach system, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Reach, merchant or its licensors, as may be applicable, and is protected by United States and international copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trade-marks or registered trade-marks of merchant or Reach, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of merchant or Reach, as may be applicable.

  13. General Terms:

    a. Analytics. You acknowledge that merchant and Reach reserve their respective rights to analyze transactional data, anonymously and in aggregate for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the merchant customer experience and/or Reach services. Any transactional data so analyzed will be aggregated and de-identified, such that any personally identifiable information is removed.

    b. Compliance with Applicable Laws. By agreeing to these Terms of Service, you certify that any products purchased using the Reach system will not be exported, sold, or transferred in violation of any applicable laws, including without limitation the U.S. Export Administration Regulations or applicable U.S. sanctions and embargoes administered by the U.S. Treasury Department. By purchasing such products you are acknowledging that said import does not violate any laws or regulations in the country into which the purchase will be imported, and you acknowledge and agree that it is your responsibility to know the laws in the country into which you are importing such products.

    c. Telephone or Electronic Communications. When you purchase products using the Reach system, you are communicating with Reach electronically, and thereby consent to enter into this agreement by electronic means, and to receive communications from Reach by electronically/via email.

    d. Modifications. You acknowledge that Reach hereby reserves the right to make changes to its system, policies, and these Terms of Service at any time. If any or any portion of these Terms of Service shall be deemed invalid, void, or for any reason unenforceable, that term or portion of terms shall be deemed severable, and shall not affect the validity and enforceability of the remainder.

Ready to get started?
Learn more about our Product

Laptop with Reach's dashboard on screen

Contact Us