Reach | Merchant Support Manager


Reach – a young and innovative company serving the eCommerce world – is seeking a qualified Merchant Support Manager to provide accurate technical and operational support before and after go-live, ensuring merchant success.

As a Merchant Support Manager, you should be able to explain technical and operational details and requirements to a technical and non-technical audience. Ultimately, you should be able to provide technical and product knowledge to support the sales team and strengthen merchant relationships with their technical and operational teams.

Roles & Duties

About You

We absolutely require that you have a partnership mentality, have strong communication skills, and feel comfortable with out of the box thinking. You must be motivated to seek out answers, and to take an extra step to get things done. We are looking for someone who doesn’t need a lot of handholding and is a self-starter.

Your Qualifications

Must have:

Nice to have:

Job Type



Our head office is in downtown Calgary and we have offices in San Francisco, California and London, UK. We offer a flexible work environment with opportunities to work from home.

How to Apply

You can read more about our company on our website, and if you would like to work with us, please forward your qualifications – whether they be in the form of a traditional CV, an online CV, a list of projects you’ve worked on with a description of your involvement, a letter detailing your qualifications, or an interpretive art project that shows us how great you are for this position. Direct any of the above to with the subject line “Merchant Support Manager”.

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