Reach | Merchant Support Engineer


This position is available to candidates located in Calgary, Alberta or Vancouver, BC.

Our head office is in downtown Calgary and we have offices in San Francisco, California and London, UK. We offer a flexible work environment with opportunities to work from home.


Reach ( – a young and innovative company serving the ecommerce world – is seeking a service-oriented Merchant Support Engineer to help us provide a high level of service to our rapidly growing base of ecommerce merchants.

As a Merchant Support Engineer, you will be working daily with new and existing merchants to guide them through technical integration processes.

Roles & Duties

About You

We absolutely require that you have a partnership mentality, strong communication skills and feel comfortable breaking the rules. You must love helping others and be motivated to seek out answers.

Your real-world curiosity, experience and ability are important to us. In addition to a strong service mindset, we expect that you will have a strong programming foundation. You should have an excellent command of English and competencies with any other languages are a plus.

Your Qualifications

Must have:

Nice to have:

Job Type


How to Apply

You can read more about our company on our website, and if you would like to work with us, please forward your qualifications – whether they be in the form of a traditional CV, an online CV, a list of projects you’ve worked on with a description of your involvement, a letter detailing your qualifications, or an interpretive art project that shows us how great you are for this position. Direct any of the above to with the subject line “Merchant Support Engineer”.

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